FAQ

No, you can also order as a guest. Creating an account is not required.

We process orders as quickly as possible. Therefore, please contact us immediately via info@circleoftrust.nl or 020-3450155 if you would like to change or cancel something. We can only attempt to do this as long as your order has not yet been shipped or handed over to the carrier.

No, orders can only be placed through our webshop.

No. An item is only definitively reserved for you after you have completed the order and the payment has been processed. It is possible that an item may no longer be available in the meantime.

First, check your spam or junk email folder. If you still haven't found the confirmation there, please contact us at info@circleoftrust.nl. If possible, please include the email address you used to place your order.

During checkout, you can choose from the payment methods offered at that time in our checkout. These may include iDEAL, Visa, Mastercard, PayPal, Klarna, and Riverty.

Yes. Payments are processed through secure payment connections and our payment partners. Your payment details are not used by us for any purposes other than processing your payment.

If Riverty or Klarna is offered as a payment method during checkout, you can choose to pay later. The terms and conditions and any approval are determined by Riverty or Klarna.

You can enter a valid discount code during checkout. Discount codes cannot be applied retroactively to an order that has already been placed. Each discount code may be subject to specific terms and conditions and have an expiration date.

We ship to the Netherlands and to the European countries available as delivery destinations during checkout. You can check at checkout whether delivery to your address is possible.

The standard shipping costs are €4.95. 
For orders of €100 or more, shipping is free. Any shipping costs will always be clearly displayed during checkout.

We aim to ship your order within 2 business days of receiving the order and payment. During busy periods, this may take slightly longer.

The delivery time depends on your destination and the carrier. Once shipped, you will receive a Track & Trace link as soon as it becomes available, allowing you to follow your package. Stated delivery times are estimates and not guaranteed delivery times, unless expressly agreed otherwise.

Within the Netherlands, we ship with DHL. For shipments outside the Netherlands, we use DHL, DPD, or a local carrier, depending on the destination.

As soon as your order has been shipped and a Track & Trace code is available, you will receive it by email. You can view the current status of your package via the link.

Contact us as soon as possible if you have entered an incorrect delivery address. We can only attempt a change as long as your order has not yet been shipped or handed over to the carrier.

Depending on the destination and available delivery options, the carrier may attempt delivery again or take the parcel to a pickup point. Please check the Track & Trace information for the latest delivery options.

When you choose delivery to a Service Point or parcel locker, the risk of loss or damage remains with us until you or a third party designated by you has actually received the parcel. Therefore, delivery to the pickup point or parcel locker does not automatically mean that the risk passes to you.

If you expressly authorize DHL to leave the parcel at a specific agreed-upon location at your home, and DHL can demonstrate that it delivered the parcel correctly to that location, the risk may pass to you from that moment onward, to the extent permitted by law. 
Therefore, carefully check which delivery preference you provide to DHL.

First, check the Track & Trace link. Has your package been delivered according to the carrier, but you haven't received it? Then please contact us at info@circleoftrust.nl. We are happy to help you investigate the shipment.

Please contact us as soon as possible at info@circleoftrust.nl. Include your order number, describe the damage, and attach photos if possible. 
We will review the situation and work together to find a suitable solution.

You have the legal right to cancel your order within 14 days of receipt without giving a reason. You must let us know within this period that you wish to cancel the purchase.

After you have informed us of your cancellation, you have a further 14 days to return the items to us.

Register your return via our returns portal:

https://circleoftrust.returnista.com/

Follow the steps in the portal to register your return and, if available, create a return label.

You can also notify us of your cancellation by email at info@circleoftrust.nl. 
Please include your order number and clearly state that you wish to cancel the purchase.

The costs for a standard return are at your own expense. Through our returns portal, you can use one affordable return label per order:

• Netherlands – DHL or DPD drop-off point: from €3.95
  
• Netherlands – UPS or DHL home collection: from €6.95
  
• Outside the Netherlands – DHL or DPD drop-off point: from €8.95
  
• Outside the Netherlands – DHL home collection: from €9.95
  

The available carriers and rates are shown in the returns portal. If offered, you can also opt for additional insurance there.

Through Returnista, we offer one discounted return label per order. 
Have you already used the label, or was your package redelivered because old shipping labels or barcodes were not removed? Then you cannot request a second discounted label. You can still return the package to our return address at your own expense.

Always remove old shipping labels and barcodes from the packaging before returning it.

Our return address is:

Premium Fashion Brands BV – Circle of Trust
Schweitzerlaan 42
1187 JD Amstelveen
Netherlands

Please include your order number with your return so that we can process it quickly.

That is not mandatory. You may carefully pack the item in another suitable package so that it is not damaged during transport.

You may examine and try an item in the same way you would in a store. The absence of labels or the opening of the packaging does not automatically mean that you lose your statutory right of withdrawal. If you have used or handled the item more than was necessary to establish its nature, characteristics and functioning, we may deduct a reduction in value to the extent permitted by law.

We ask you to handle the items with care. Please return them unworn, unwashed, and complete, if possible. You may try an item on to assess whether it meets your expectations. Use beyond what is necessary may lead to a reduction in value.

Upon cancellation, we will refund the payments received, including the cost of the cheapest standard delivery option you selected with your original order. If you chose a more expensive delivery option, we will not refund the difference.

In the case of a partial return, the original shipping costs will not be refunded, to the extent permitted by law.

We will issue the refund within 14 days of receiving your cancellation notice at the latest. We may delay the refund until we have received the items or until you have shown that you have returned them, whichever occurs first. The refund will be made using the same payment method you used to pay, unless we agree otherwise.

We aim to process your return within 10 business days of receipt. This is a target timeframe and does not affect the statutory refund period.

Yes. Keep the proof of postage and the Track & Trace information until your return has been fully processed. Creating a return label alone does not count as proof that you have actually handed over the package. Therefore, keep the proof of acceptance by the carrier.

If the exchange option is available in the returns portal, you can make a one-time exchange of the same item in the same color for a different size, subject to availability. This option cannot be used to exchange the item for a different style or color.

If the desired size is not available, you can return the item under the standard return conditions and place a new order if you wish.

Yes. Items from the sale or on sale are also covered by the statutory right of withdrawal. 
If you return an item, you will receive a refund for the amount you actually paid for it.

No. We can only process orders placed directly through our own Circle of Trust webshop. For purchases made at other stores or retail locations, please contact the respective seller.

Contact us at info@circleoftrust.nl. Please include your order number, explain the issue, and attach photos if possible. We will work with you to find a suitable solution. In the event of an incorrectly delivered or defective item, we will handle your claim in accordance with your statutory rights. We will cover the reasonable costs of returning an incorrectly delivered or defective item.

For our products, you will find a size chart or additional product information where available. We recommend reviewing this before placing your order. Do you have questions about the fit or size? Please contact us at info@circleoftrust.nl.

Availability varies by item. If a size is no longer available, you can set up a stock notification if offered. We cannot guarantee that a sold-out size will become available again.

Always follow the washing and care instructions on the item's label. This will keep your clothes looking beautiful for as long as possible. Damage caused by improper washing, incorrect care, or misuse is not automatically covered by our liability.

You are entitled to a product that meets what you can reasonably expect from it. This is called statutory conformity. How long a product must remain fit for use depends on factors such as the type of item, the price, the product information and normal use.

Do you think there is a manufacturing defect or other fault? Then please contact us at info@circleoftrust.nl. Please include your order number, describe the problem and attach photos if possible.

We will assess the complaint carefully. Depending on the situation, you may be entitled to free repair, replacement, a price reduction or a refund. Your statutory rights remain in effect and are not limited to the 14-day return period.

Normal wear and tear from regular wear or use is not automatically considered a defect. A defect, such as a loose seam or broken zipper, may fall under the statutory requirement of conformity depending on the circumstances. We assess each report individually.

Yes. You can order as a guest. If you have created an account, you can view your available order details there.

Check that you are using the correct email address and password. If you have forgotten your password, you can request a new one via the login page.

Try reloading the page or using a different browser. You can also try clearing your browser's cache and cookies. Does the problem persist? Then contact us and describe what is going wrong. A screenshot can help.

We use your personal data to process and deliver your order, handle payments, and assist you with questions or returns. Where necessary, we share data with third parties that provide these services for us, such as carriers, payment providers, and IT service providers. We do this carefully and in accordance with applicable privacy laws.

Read more in our privacy statement on the website.