Refund policy
Returns and Refund Policy – Circle of Trust
Last updated: November 4, 2026
At Circle of Trust, we want you to be happy with your purchase. Are you not completely satisfied with your order for any reason? Then you can return your order or part of it in accordance with the conditions below.
This return policy applies to orders placed via the official Circle of Trust online store, operated by Premium Fashion Brands BV.
1. Return conditions
You can return items if you are not satisfied with your purchase.
As far as reasonably possible, items must meet the following conditions:
- Items are unworn and unwashed.
- Items are not damaged, unless the damage was found on delivery and reported to Circle of Trust.
- Original labels and tags, where applicable, are undamaged and attached to the item in the original way.
- Items are preferably returned in their original packaging.
You may of course try on and assess items as you would in a physical store.
If an item has decreased in value due to more extensive use or careless handling, Circle of Trust may deduct this decrease in value from the refund, to the extent permitted by law.
The absence of the original packaging or labels does not automatically mean that you lose your statutory right of withdrawal.
2. How do I register my return?
Would you like to return an order or part of it? Please follow the steps below:
- Register your return within 14 days of receipt via the Returnista returns page.
- Select the items you want to return.
- Choose the desired return method and any additional options.
- Purchase your return label via the returns portal.
- Pack the items carefully and, if possible, add your order number to the return parcel.
- Remove all old shipping labels and barcodes from the packaging.
- Send the parcel according to the instructions in the returns portal.
After registering your return, you have another 14 days to actually send the items back when exercising your statutory right of withdrawal.
Always keep your proof of shipment until your return has been fully processed.
3. Return costs and return labels
Circle of Trust works with Returnista to register and process returns.
We offer one return label per order at a reduced rate.
The cost of this return label depends on the country, the chosen shipping method and any additional options, such as shipping insurance.
Rates start from:
The Netherlands
- Drop off with DHL or DPD at a parcel point: from €3.95.
- Home collection via DHL: from €6.95.
Outside the Netherlands
- Drop off with DHL or DPD at a parcel point: from €8.95.
The exact return costs are shown in the Returnista returns portal before you purchase the return label.
The customer is responsible for the cost of the return shipment when exercising the statutory right of withdrawal.
When registering your return, depending on the chosen return method, you can also choose insured shipping. We recommend doing so if you would like extra certainty.
The sender is responsible for packing and sending the return parcel correctly and for keeping the proof of shipment. Any insurance conditions depend on the chosen carrier and shipping option.
Circle of Trust does not reimburse the cost of the return label for a regular return.
If an item is defective, damaged or delivered incorrectly, Circle of Trust will bear the reasonable return costs.
4. Returns without a reduced-rate return label
Circle of Trust offers one return label per order at a reduced rate.
If you have already used this return label and want to send a new return, you can choose a shipping method yourself and send the return at your own expense.
Also, if a return parcel is delivered back to you because old shipping labels or barcodes were not removed, we cannot offer a second reduced-rate return label.
You can still return the parcel at your own expense to:
Circle of Trust Webshop
Schweitzerlaan 42
1187 JD Amstelveen
The Netherlands
Do not forget to clearly state your order number on or in the return parcel.
Before every return, remove all old shipping labels and barcodes to prevent the parcel from being processed incorrectly or delivered back to you.
5. Processing and refund
We aim to process returns within 10 business days of receipt.
As soon as your return has been processed, you will receive a confirmation by email.
If you are entitled to a refund, the purchase amount will be refunded via the same payment method you used for the original order, unless you expressly agree to a different payment method.
In the case of a full withdrawal of the order, the original standard shipping costs will also be refunded. Any additional costs for a more expensive shipping method, such as express delivery, will not be refunded.
If you return only part of the order, the original shipping costs will not be refunded.
The statutory refund period is a maximum of 14 days after receipt of your notice of withdrawal. We may withhold the refund until we have received the items or until you have shown that you have sent the items back, whichever comes first.
The processing time of 10 business days is our target and does not affect this statutory refund period.
6. Exchanges
In certain cases, it is possible to exchange an item.
You can see whether this option is available for your order during the return process in our Returnista returns portal.
Exchanges are only possible under the following conditions:
- The item is unworn and unwashed.
- The item is in its original condition.
- Original labels and tags, where applicable, are still attached.
- Exchanges are only possible for exactly the same item in the same colour.
- Only a different size of the same item can be requested.
- The desired size must be available.
Exchanging for a different item, model or colour is not possible.
If the exchange option is not available in Returnista or the desired size is not in stock, you can return the item in accordance with the regular return conditions.
Your statutory right of withdrawal remains fully in force.
7. Sale items and discount codes
Items purchased during a sale, promotion or special offer are subject to the same statutory right of withdrawal as items at the regular selling price.
Reduced items can therefore also be returned within the statutory cooling-off period.
Using a discount code does not affect your statutory right of withdrawal.
In the case of a refund, the amount actually paid for the returned items will be refunded.
8. Damaged, defective or incorrectly delivered items
Have you received a damaged, defective or incorrectly delivered item? Please report this to us as soon as possible.
To do so, contact us at:
Please include:
- Your order number.
- A description of the problem.
- Photos of the item showing the damage or defect, if possible.
Preferably check your order as soon as possible after receipt.
We will assess your report and look for an appropriate solution in accordance with applicable consumer law.
Depending on the situation, the item may be replaced or repaired, or a refund may be made.
If an item is defective, damaged or delivered incorrectly, Circle of Trust will bear the reasonable return costs.
Your statutory rights regarding the legal guarantee and non-conforming products remain fully in force. These rights are not limited to a 14-day return period.
9. Return address and excluded orders
Returns of orders from our online store can be registered via the Returnista returns portal.
The return address for returns is:
Circle of Trust Webshop
Schweitzerlaan 42
1187 JD Amstelveen
The Netherlands
Always include your order number with your return so that we can process it in good time.
Please note: we only accept returns of items purchased via the official Circle of Trust online store.
Items purchased from a physical store, another online store or an external sales partner cannot be returned via our online store. Please contact the store or online store where you purchased the item.
10. Contact details
Premium Fashion Brands BV
Trading as Circle of Trust
Schweitzerlaan 42
1187 JD Amstelveen
The Netherlands
Email: info@circleoftrust.nl
Phone: +31 20 345 0155
Website: https://www.circleoftrust.nl
Chamber of Commerce number: 34239187
VAT identification number: NL815222440B01
Do you have questions about your order, return or refund? Feel free to contact us. We are happy to help.
11. Statutory right of withdrawal – 14 days
Under Dutch and European consumer law, as a consumer you have the right to withdraw from your online purchase within 14 days of receipt without giving any reason.
The cooling-off period starts on the day on which you, or a person designated by you other than the carrier, receives the product.
To exercise your right of withdrawal, you must inform us within 14 days of receiving your order.
You can do this by:
- Using the online withdrawal function on our website.
- Sending an email to info@circleoftrust.nl.
- Using the statutory model withdrawal form available on our website.
Please state your full name, order number, the items you want to return and a clear statement that you wish to withdraw from the purchase.
After notifying us of your withdrawal, you have another 14 days to actually send the items back.
In the case of a full withdrawal, the original standard shipping costs will also be refunded. The direct costs of returning are borne by the customer, unless the item is defective, damaged or delivered incorrectly, or the law provides otherwise.
We will refund you no later than 14 days after receipt of your notice of withdrawal. We may withhold the refund until we have received the items or until you have shown that you have sent the items back, whichever comes first.
Proof of return shipment
When you drop off your return at a DHL or DPD drop-off point, the return is deemed to have been sent as soon as the carrier has actually accepted the parcel.
Therefore, always keep the drop-off receipt or the Track & Trace confirmation showing the handover to the carrier.
Creating a return label without actually handing the parcel over to the carrier does not count as proof of shipment.
Circle of Trust may withhold the refund until the returned items have been received or until you have provided proof that the items have actually been sent back, whichever comes first.
Your statutory consumer rights under applicable Dutch and European law remain fully in force.
