Terms of service
Terms and Conditions – Circle of Trust
Last updated: November 4, 2026
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
- Circle of Trust: Premium Fashion Brands B.V., trading under the name Circle of Trust.
- Customer: the natural person who places an order via the online store.
- Consumer: the customer acting for purposes outside his or her business or professional activity.
- Online store: the online store of Circle of Trust at https://www.circleoftrust.nl.
- Product: a garment, accessory or other item offered via the online store.
- Agreement: the purchase agreement between Circle of Trust and the customer.
- Right of withdrawal: the statutory right of the consumer to withdraw from a distance contract within the statutory cooling-off period without giving reasons.
- In writing: communication by letter or email, and other electronic communication that can be stored and consulted later.
Article 2 – Identity and contact details
The online store is operated by:
Premium Fashion Brands B.V.
Trade name: Circle of Trust
Schweitzerlaan 42
1187 JD Amstelveen
The Netherlands
Visiting address: Schweitzerlaan 42, 1187 JD Amstelveen
Phone: +31 20 345 0155
Available: Monday to Friday, 09:00–16:00
Email: info@circleoftrust.nl
Website: https://www.circleoftrust.nl
Chamber of Commerce number: 34239187
VAT identification number: NL815222440B01
Premium Fashion Brands B.V. is the contractual seller of the products sold via the Circle of Trust online store.
Article 3 – Applicability
3.1. These terms and conditions apply to all offers, orders and agreements concluded via the Circle of Trust online store.
3.2. Before the customer places an order, these terms and conditions are made available electronically, so that the customer can store them and consult them later.
3.3. By placing an order, the customer agrees to the applicability of these terms and conditions.
3.4. Deviations from these terms and conditions are only valid if Circle of Trust has confirmed them in writing.
3.5. If a provision of these terms and conditions proves to be wholly or partially invalid or unenforceable, the remaining provisions remain in force. In that case, the provision concerned will be replaced by a valid provision that approximates its purpose and intent as closely as possible.
3.6. Nothing in these terms and conditions limits the mandatory statutory rights of consumers.
Article 4 – The offer and the agreement
4.1. The offer in the online store contains as complete and accurate a description of the products offered as possible. Product information, images, sizes, colours and prices are displayed as carefully as possible.
4.2. Due to differences in screen settings, images and colours may differ slightly from the product actually delivered. This does not affect the statutory rights of the consumer if a product differs materially from the agreement.
4.3. Obvious mistakes or errors in the offer, such as an evident pricing error, are not binding on Circle of Trust, insofar as the customer could reasonably have understood that a mistake had been made.
4.4. The agreement is concluded after the customer has completed the ordering process and Circle of Trust has accepted and confirmed the order. The customer will receive a confirmation of this by email.
4.5. Circle of Trust reserves the right to refuse or cancel an order, stating its reasons, if there is a valid reason to do so, for example in the case of an obvious error in the offer, a suspicion of fraud or if a product turns out to be unavailable.
4.6. If an order cannot be fulfilled after payment, the amount already paid for the unavailable product will be refunded.
Article 5 – Customer data and privacy
5.1. The customer is responsible for entering the data required for processing and delivering the order correctly and completely.
5.2. Circle of Trust processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation, GDPR.
5.3. Personal data is processed for purposes including processing orders, payments, deliveries, returns, customer service and complying with legal obligations.
5.4. More information about the processing of personal data and the use of cookies can be found in the privacy and cookie statement in the online store.
Article 6 – Prices and payment
6.1. The consumer prices stated in the online store include VAT.
6.2. Any shipping costs and other additional costs are clearly shown to the customer before the order is completed.
6.3. The customer can pay for the order using the payment methods offered at checkout in the online store.
6.4. It is currently not possible to use Circle of Trust Concept Store gift cards or other gift or loyalty cards in the online store.
6.5. Discount codes, sale items and other temporary promotions cannot be applied afterwards or added to orders already placed, unless the promotion terms state otherwise.
6.6. Discounts and offers apply only during the stated promotional period and under any stated promotion terms.
Article 7 – Orders, delivery and shipping
7.1. Circle of Trust processes orders with due care and aims to ship them as quickly as possible.
7.2. Orders are delivered to the delivery address provided by the customer and via the shipping method chosen during the ordering process.
7.3. Circle of Trust delivers in the Netherlands and in the countries within the European Union where delivery via the online store is available.
7.4. The available shipping methods, any shipping costs and expected delivery times are stated during the ordering process.
7.5. Stated delivery times are indicative, unless a fixed delivery date has been expressly agreed. If no other delivery period has been agreed, the statutory delivery periods apply.
7.6. If an order is delayed or cannot be delivered, Circle of Trust will inform the customer as soon as possible. The customer's statutory rights in the event of late delivery remain in force.
7.7. The risk of loss of or damage to an order passes to the consumer as soon as the consumer or a third party designated by the consumer, other than the carrier, has physically received the product. If the consumer chooses a carrier that is not offered by Circle of Trust, the risk may pass at the moment the product is handed over to that carrier, to the extent provided by law.
7.8. In the event of problems with a delivery, such as a missing or damaged product or an order not received, the customer is requested to contact Circle of Trust as soon as possible and within 14 days of receipt.
Article 8 – Product quality and statutory guarantee
8.1. Circle of Trust guarantees that the products delivered comply with the agreement and with the statutory requirements of conformity.
8.2. A product must have the properties that the consumer may expect on the basis of the agreement, the product description, the nature of the product and reasonable expectations of it.
8.3. Normal wear and use
Clothing is a consumer product and may show signs of wear over time as a result of wearing, washing and care. The lifespan of a garment depends on factors including the material, construction, frequency of use, the way it is worn and how it is cared for.
Normal wear resulting from use, including wear at usual wear points, pilling, discolouration or other signs of use, does not in itself give the right to free repair, replacement or a refund.
8.4. Use and care
The customer must follow the washing and care instructions on the product label. Damage that has demonstrably been caused by incorrect washing, improper care, careless use, external influences or normal wear does not fall under the statutory conformity obligations of Circle of Trust.
If a product, under normal use, does not have the properties the consumer could reasonably expect of it, there may be non-conformity. In that case, the consumer retains the statutory rights to an appropriate remedy.
8.5. If a product does not comply with the agreement, the consumer is entitled to an appropriate statutory remedy. Depending on the situation, this may be free repair or replacement. If repair or replacement is not possible, does not take place within a reasonable period or cannot be carried out without serious inconvenience, the consumer may, under the statutory conditions, be entitled to a price reduction or termination of the agreement.
8.6. The statutory guarantee has no fixed general period of six months or one year. The period during which the consumer can claim statutory conformity depends on the nature of the product and the expectations the consumer may reasonably have of it.
8.7. In a consumer sale, a defect that becomes apparent within 6 months of delivery is in principle presumed to have been present at delivery, unless the nature of the product or the defect is incompatible with this or Circle of Trust proves otherwise.
8.8. Any additional manufacturer's or commercial guarantees do not affect the statutory rights of the consumer.
Article 9 – Complaints and customer service
9.1. Complaints about an order, delivery, product or service can be reported via:
Email: info@circleoftrust.nl
Phone: +31 20 345 0155
Postal address:
Circle of Trust – Premium Fashion Brands B.V.
Schweitzerlaan 42
1187 JD Amstelveen
The Netherlands
9.2. When submitting a complaint, please preferably include the order number, a clear description of the complaint and, if relevant, photos of the product.
9.3. Circle of Trust asks the customer to report a defect within a reasonable period after discovering it. In a consumer sale, a report within two weeks of discovery is in any case considered timely.
9.4. Circle of Trust aims to respond substantively to complaints within 14 days of receipt. If a complaint requires more time, the customer will be informed within this period of the expected further handling.
9.5. A complaint cannot be refused solely because the customer did not inspect the product immediately after delivery or because a certain period of six months after purchase has expired.
9.6. In the event of a product recall, the customer is requested to follow the reasonable instructions of Circle of Trust.
9.7. Submitting a complaint does not affect the customer's statutory rights.
Article 10 – Liability
10.1. Circle of Trust is liable in accordance with applicable laws and regulations.
10.2. Circle of Trust is not liable for damage resulting from intentionally incorrect or careless use of a product by the customer, insofar as this damage can reasonably be attributed to the customer and the law permits such a limitation.
10.3. Nothing in these terms and conditions excludes or limits liability insofar as such exclusion or limitation is not permitted by law.
10.4. Among other things, this article does not limit the statutory rights of consumers in the case of non-conforming products, personal injury or other cases in which liability may not be excluded.
Article 11 – Force majeure
11.1. If Circle of Trust is temporarily unable to fulfil an obligation due to a circumstance beyond its reasonable control, this constitutes force majeure insofar as recognised by law.
11.2. Force majeure may include, among other things: serious disruptions in transport or communication, fire, natural disasters, war, government measures, strikes and serious disruptions in the supply chain.
11.3. Circle of Trust will inform the customer if a force majeure situation affects the performance of the agreement.
11.4. The statutory rights of the consumer, including any rights to termination and refund, remain in force.
Article 12 – Intellectual property rights
12.1. All intellectual property rights relating to the online store and the content published on it, including texts, images, photos, logos, designs, trademarks and graphic elements, are vested in Circle of Trust or its licensors and other rights holders.
12.2. It is not permitted to copy, distribute, publish or commercially use material from the online store without the prior consent of the rights holder, except insofar as permitted by law.
12.3. Placing an ordinary hyperlink to the online store is permitted, provided that this does not infringe the rights of Circle of Trust or third parties and the link does not create a misleading impression of a collaboration or endorsement.
Article 13 – Disputes and applicable law
13.1. These terms and conditions and the agreements between Circle of Trust and the customer are governed by Dutch law.
13.2. If the consumer resides in another country of the European Union, this choice of law does not affect the protection the consumer enjoys under mandatory provisions of the law of the country where the consumer habitually resides, insofar as that protection applies.
13.3. Disputes will be submitted to the competent court in accordance with the applicable statutory rules.
13.4. The customer can first submit a complaint to Circle of Trust via the contact details in article 9. If the complaint is not resolved satisfactorily, the customer can make use of a competent dispute resolution body or other available legal options.
Article 14 – Invalid provisions
14.1. If a provision of these terms and conditions proves to be invalid, void or unenforceable, the remaining provisions remain fully in force.
14.2. The invalid or unenforceable provision will be replaced by a valid provision that corresponds as closely as possible to the purpose and intent of the original provision.
Article 15 – Changes to these terms and conditions
15.1. Circle of Trust may amend these terms and conditions if there is reasonable cause to do so, for example due to changes in laws and regulations or in business operations.
15.2. The most recent version of the terms and conditions is published in the online store, stating the date on which it was last updated.
15.3. Changes do not apply retroactively to agreements already concluded, unless the law permits this or the parties validly agree to it.
Article 16 – Right of withdrawal and returns
16.1. Statutory right of withdrawal
The consumer has the right to withdraw from a distance contract within 14 days without giving reasons.
The cooling-off period starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product.
For an order of several products delivered separately, the cooling-off period starts on the day after the consumer has received the last product.
The consumer can notify us within the cooling-off period that he or she wishes to withdraw from the agreement. The consumer does not need to give a reason for this.
16.2. How can the consumer withdraw?
The consumer can withdraw from the agreement by:
- using the online withdrawal function in the online store;
- using the model withdrawal form;
- sending another unambiguous statement to Circle of Trust, for example by email or by post.
The online withdrawal function is an additional option and does not replace the other statutory ways of withdrawing.
When the consumer uses the online withdrawal function, the consumer will receive confirmation of the withdrawal on a durable medium, for example by email, stating the order concerned and the time of withdrawal.
Contact details for withdrawal:
Premium Fashion Brands B.V. – Circle of Trust
Schweitzerlaan 42
1187 JD Amstelveen
The Netherlands
Email: info@circleoftrust.nl
16.3. Returning products
After withdrawal, the consumer must send the products back to Circle of Trust or hand them over no later than 14 days after the day on which the withdrawal was communicated to Circle of Trust.
The consumer can use the return procedure via Returnista for this:
https://www.circleoftrust.nl/nl/retouren
The return address is:
Premium Fashion Brands B.V. – Circle of Trust
Schweitzerlaan 42
1187 JD Amstelveen
The Netherlands
The consumer must state or enclose the order number with the return.
The consumer is requested to completely remove or cover old shipping labels and barcodes on the packaging before it is sent again.
16.4. Cost of returning
The direct costs of a regular return due to withdrawal are borne by the consumer, provided the consumer was correctly informed of this before the agreement was concluded.
Circle of Trust offers a reduced-rate return label via Returnista. The available carriers, shipping methods and rates may vary by country and chosen return method. The current rates and conditions are shown in the returns portal.
One reduced-rate return label can be used per order. If this label has already been used, or if a return is sent back to the consumer due to the use of old labels or barcodes, the consumer can send the parcel again at their own expense to the Circle of Trust return address.
For products that do not comply with the agreement, were delivered damaged or were delivered incorrectly, reasonable return costs are borne by Circle of Trust.
16.5. Refund after withdrawal
If the consumer withdraws from the entire order, Circle of Trust will refund all payments received from the consumer, including the cost of the cheapest standard delivery offered.
If the consumer has chosen a more expensive delivery method than the cheapest standard delivery, the additional costs of that more expensive method will not be refunded.
If the consumer returns only part of the order, the original shipping costs will not be refunded, insofar as the law permits.
Circle of Trust will refund the consumer no later than 14 days after receipt of the notice of withdrawal. Circle of Trust may withhold the refund until:
- the returned products have been received; or
- the consumer has shown that the products have actually been sent back;
whichever comes first.
The refund will be made using the same means of payment used for the original order, unless the consumer expressly agrees to a different payment method. No costs will be charged for the refund.
16.6. Proof of return shipment
When the consumer drops off a return at a DHL or DPD drop-off point or another drop-off point designated by the carrier, the return is deemed to have been sent as soon as the carrier has actually accepted the parcel.
The consumer is therefore requested to keep the drop-off receipt or the Track & Trace confirmation showing the handover to the carrier.
Creating a return label without actually handing the parcel over to the carrier does not count as proof of shipment.
Circle of Trust may withhold the refund until the returned products have been received or until the consumer has provided proof that the products have actually been sent back, whichever comes first.
16.7. Handling of products and decrease in value
During the cooling-off period, the consumer may examine and try on the product as would be customary in a physical store.
The consumer is only liable for any decrease in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Merely trying on clothing does not automatically lead to a decrease in value.
If a product has, for example, been washed, damaged or clearly used more intensively than necessary to assess it, there may be a decrease in value. Circle of Trust may deduct this actual decrease in value from the amount to be refunded, insofar as the law permits.
A decrease in value of 100% is not applied automatically. This can only arise if the statutory conditions for it have been met and the actual decrease in value justifies it.
16.8. Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply to the exceptions laid down by law.
This may apply, among other things, to:
- products manufactured according to the consumer's specifications or clearly intended for a specific person;
- sealed products that are not suitable for return for reasons of health protection or hygiene, if the seal has been broken after delivery.
These exceptions are only applied if the statutory conditions have been met. Ordinary clothing does not fall under the hygiene exception solely because of the nature of the product.
16.9. Sale and discounted items
The statutory right of withdrawal also applies to products purchased at a discount or during a sale period.
In the event of withdrawal, the amount actually paid by the consumer will be refunded, subject to the other provisions of this article.
16.10. Exchanges
In addition to the statutory right of withdrawal, Circle of Trust may offer an additional exchange option. Its availability is shown via Returnista.
If exchanges are available, only the same item in a different size can be requested, provided that size is available. Exchanging for a different model or a different colour is not possible.
The product must be unworn, unwashed and in its original condition, with the original labels and tags where applicable.
If the desired size is not available or the exchange option is not offered, the consumer can use the regular return process.
This additional exchange service does not limit the statutory right of withdrawal or other statutory consumer rights.
16.11. Damaged, defective or incorrectly delivered products
If a product is damaged, defective or delivered incorrectly, the consumer is requested to contact us at info@circleoftrust.nl.
Please include the order number, a description of the problem and, if possible, photos of the product.
Circle of Trust will assess the report and, depending on the situation and the statutory rights of the consumer, offer an appropriate solution, such as repair, replacement, a price reduction or a refund.
Reasonable costs of returning a product that does not comply with the agreement are borne by Circle of Trust.
The statutory rights in the event of non-conformity apply in addition to the right of withdrawal and are not limited by the 14-day cooling-off period.
