Shipping Policy – Circle of Trust

Last updated: November 4, 2026

Thank you for shopping at Circle of Trust! In this shipping policy we explain how we process and ship your order, which shipping costs apply and what you can expect after placing an order.

1. Shipping destinations

Circle of Trust ships orders to the Netherlands and to the countries within the European Union where delivery via our online store is available.

The available destinations are shown at checkout. If a country cannot be selected as a delivery destination, delivery to that country is not possible at that time.

2. Shipping costs

The following shipping costs apply to orders within the Netherlands and the EU:

• Standard shipping: €4.95 per order.
• Free shipping: on orders of €100 or more.

Free shipping applies to orders with a purchase amount of at least €100, calculated on the products in the order after any discounts have been applied and before any shipping costs.

The applicable shipping costs are always clearly shown at checkout.

3. Order processing

After we have received your order and payment, you will receive an order confirmation by email.

We aim to process orders and hand them over to the carrier within 2 business days of receiving the order and payment.

Orders placed at the weekend or on public holidays are processed from the next business day.

During busy periods, public holidays or unforeseen circumstances, processing may take longer. If this affects delivery, we will inform you as soon as possible.

4. Shipping methods and carriers

We use various carriers to ship orders:

• The Netherlands: DHL.
• Outside the Netherlands: DHL, DPD or local carriers, depending on the destination country and the available shipping options.

We choose the carrier based on the destination and the available shipping options.

The available shipping methods are shown at checkout.

5. Delivery times

Orders are normally shipped within 2 business days.

The actual delivery time after shipping varies by destination and carrier. Where available, the expected delivery time is shown during the ordering process or in the shipping confirmation.

Stated delivery times are estimates and not guarantees, unless a fixed delivery date has been expressly agreed. The delivery time starts as soon as the order has been handed over to the carrier.

Delays at the carrier, weather conditions, public holidays, busy periods and other unforeseen events may affect delivery.

If no delivery period has been agreed, the statutory period of a maximum of 30 days applies in principle. The customer's statutory rights in the event of a delay remain in force.

6. Tracking your order – Track & Trace

As soon as your order has been handed over to the carrier, you will receive, where available, a shipping confirmation by email with a Track & Trace number and a link to follow your shipment.

It may take some time before the tracking information is updated by the carrier.

7. Delivery and delivery options

Your order will be delivered to the delivery address you entered during the ordering process.

During the delivery process, depending on the options offered by the carrier, you may sometimes be able to change the delivery. For example:

• Delivery to a DHL ServicePoint or other pick-up location.
• Delivery to a parcel locker.
• Delivery to an agreed safe place at your home.

Delivery to a pick-up point or parcel locker

If you choose delivery to a DHL ServicePoint, another pick-up location or a parcel locker during the delivery process, Circle of Trust remains responsible for the delivery until you have actually collected the parcel or a third party designated by you, other than the carrier, has received it.

The mere delivery of the parcel to a pick-up point or parcel locker does not mean that the statutory risk has passed to you.

Delivery to an agreed safe place

Where this option is available, DHL may offer you the option to have your parcel delivered to a specific agreed place at your home. This is also known as DHL Safe Place.

If you expressly consent to the parcel being left at a place of your choice, for example under a canopy or at another designated place, you instruct the carrier to deliver the parcel in that way.

As soon as the parcel has been correctly delivered to the agreed place in accordance with this express instruction and the delivery can be demonstrated, the risk of loss or damage passes to you from that moment, to the extent permitted by law.

From that moment, Circle of Trust is not responsible for loss, theft or damage that occurs after the parcel has been correctly delivered to the agreed place, to the extent permitted by applicable law.

Delivery to a person designated by you

If you expressly request delivery to a person designated by you, the risk passes as soon as that person has actually received the parcel, provided that this person is not the carrier engaged by Circle of Trust and the statutory conditions have been met.

Changes to the delivery

If you change a delivery preference yourself during the delivery process, the applicable terms of the carrier and the statutory rules on when the risk passes apply.

Changing the delivery preference does not automatically mean that Circle of Trust is no longer responsible for the delivery. Your statutory consumer rights remain fully in force.

8. Accuracy of the delivery address

Please check your delivery address carefully before completing your order. You are responsible for entering your address details correctly and completely.

Have you discovered an error after placing your order? Please contact us as soon as possible at info@circleoftrust.nl.

We can only process an address change as long as the order has not yet been handed over to the carrier. Once the order is on its way, we can no longer guarantee a change.

If an order cannot be delivered because an incorrect address was provided, this may lead to delays or additional shipping costs. Any costs will only be charged to you to the extent permitted by law and attributable to you.

9. Changing or cancelling orders

Would you like to change or cancel your order? Please contact us as soon as possible at info@circleoftrust.nl.

We try to process changes or cancellations as long as the order has not yet been shipped. Once the order has been handed over to the carrier, we can usually no longer change or stop it.

If an order is lawfully cancelled or cannot be fulfilled, any refunds due will be processed via the original payment method, in accordance with the applicable statutory rules.

The statutory right of withdrawal continues to apply in full, even if an order has already been shipped.

10. Orders not received, lost or damaged

Have you not received your order although Track & Trace shows it has been delivered? Or has your order arrived damaged, or does the parcel appear to have been lost during shipping?

Please contact our customer service as soon as possible at info@circleoftrust.nl.

Preferably include your order number and a description of the problem. In the case of visible transport damage, we ask you, where possible, to send photos of the packaging and the product.

Circle of Trust will investigate the report and, where necessary, contact the carrier to investigate the situation and offer an appropriate solution.

Circle of Trust remains responsible for the delivery in accordance with the applicable statutory rules. Reporting a problem within a certain period is not a condition for retaining your statutory consumer rights.

11. Customs duties, taxes and import costs

Circle of Trust delivers via the online store to destinations within the European Union.

The consumer prices shown in the online store include VAT. For regular shipments of goods between EU countries, no import duties are normally payable.

Any special taxes or levies payable under applicable law will be handled in accordance with the rules that apply to the order concerned.

The available destinations and any additional costs are shown at checkout.

12. Responsibility during shipping

For consumer orders, the risk of loss or damage during transport in principle remains with Circle of Trust until you, or a third party designated by you who is not the carrier, has physically received the order.

If you choose a carrier yourself that is not offered by Circle of Trust, the risk may pass at the moment the order is handed over to that carrier, to the extent provided by law.

For delivery to an agreed place expressly chosen by you, the provisions of article 7 apply, provided the statutory conditions have been met.

13. Products that cannot be delivered

If an ordered product unexpectedly turns out to be unavailable, we will contact you.

If the order cannot be delivered in whole or in part, the amount already paid for the product concerned will be refunded.

If the entire order cannot be fulfilled, all amounts paid for it will be refunded.

14. Contact

Do you have questions about the shipping or delivery of your order? Please contact us.

Circle of Trust – Premium Fashion Brands B.V.
Schweitzerlaan 42
1187 JD Amstelveen
The Netherlands

Email: info@circleoftrust.nl
Phone: +31 20 345 0155
Website: https://www.circleoftrust.nl

Chamber of Commerce number: 34239187
VAT identification number: NL815222440B01