Return

Not quite what you were looking for?

No problem. Returning is easy: register your items, pack them up and choose how to send them back.

01 / Return costs

From €3.95

Drop off at a parcel shop

02 / Senders

DHL or DPD

Choose drop-off or pick-up

03 / Processing

Within 10 business days

After receiving your return

In four easy steps

How returns work.

From registration to refund. Everything at a glance.

  1. 01

    Register your return

    Select the items you want to return within 14 days of receipt. In the returns portal, choose your carrier and whether you will drop off or have the package collected. A return label for a drop-off point is available from €3.95.

  2. 02

    Pack your items

    Carefully pack your items and include the provided packing slip in the package. Print and attach the return label if required. Remove or cover old shipping labels and barcodes.

  3. 03

    Send your package

    Take the package to a drop-off point of the chosen carrier or use the pickup service. Keep your proof of postage and Track & Trace information until your return has been processed.

  4. 04

    Receive your refund

    We aim to process your return within 10 business days of receipt. The statutory refund period remains applicable. Have you not heard from us after 10 business days? Please contact our customer service team.

Ready to return?

Start your return.

Have your email address and order number ready. Your order number looks like 3000134567

Start return Opens in a new tab

Find a pickup point

DHL or DPD. You choose.

Choose the carrier that suits you and find a delivery point near you.

DHL ServicePoints ↗DPD Pickup Points ↗

Questions about your return?

We are happy to help you.

Still haven't received a message after 10 business days, or need help with something else? Contact our webshop.

info@circleoftrust.nl ↗